CANCELATION POLICY
CONTACT INFORMATION
Reservation / Cancellation Policy & Liability Form

Dear Traveler:
Our policy is of total dedication to customer satisfaction and convenience.
We accept Visa credit card for payment ON LINE. You can do this by following the inside information.
Once you have done a deposit, our accounting department will contact you , sending your Invoice and Voucher.
The Balance would be due at our offices in Cusco upon your arrival. You can either paid in Cash, Travelers Check or Credit card Visa or Master.
Please take notice, that according to Peruvian Banking Laws, when you pay us directly with a credit card, Visa , American Express there is a surcharge of 3% and for MasterCard or others a 5% surcharge .With Travelers checks the sur-charge is 7%.

HOW TO MAKE A RESERVATION:
1.- First send us an e-mail, to info@mayuc.com, asking for availability of space on the trip of your choice. We will respond within 24 hours.
2 .- Once we have confirm the availability of space, please send us your full name and passport number asap, specially for the Inca Trail trips that due limited numbers of people allow per day there is 90 to 120 day advance confirmation  need it. By doing your reservation ON LINE, your Reservation - Payment will be encrypted and sent via PAYPAL secure server for your security. Please note that PayPal DOES NOT send us your credit card information, it goes directly to your Bank.
3.- Once we receive notice of your deposit we will send you an Invoice and Voucher.
4.- To confirm a trip send your deposit, your full name and passport number.
With this information will be able to get you a permit for the Inca trail, since we are an Authorize Operator.
***NOTICE : 30 days prior to the departure on any Inca Trail trip, we will need an additional 50% deposit in our USA account at:
CHASE  BANK
27319 HAWTHORNE BLVD
ROLLING HILLS ESTATES, CALIF  90274
310) 541- 2517
ROUTING NUMBER :322271627
SWIFT CODE:CHASUS33
NAME :ALEJANDRO GONZALEZ
CHECKING ACCOUNT   # 8250017841
NOTE: ONCE YOU HAVE DONE THIS DEPOSIT , SEND US THE COPY OF YOUR TRANSACTION, BY E-MAIL .
5-For the Inca trail, the UGM (Government entity that provides the permits) Does Not, give you a refund in case of cancelation, for what ever reason. 
For any other trek that does Not involve the Inca Trail, Jungle tour, White Water Rafting , a notice of Cancellation is required at least 45 to 16 days  prior to arrival to be able to get a 50% refund, 15 days or less we charge 100% of net price

6- Airline or Train tickets refunds are subject to the services providers refund policy.

7- The company Mayuc, Cusco, and/or their agents act only as agents for the Passengers in regard to travel whether by car, boat, raft, horse or airplane and assume No Liability for injury, damage, loss , accident delay or irregularity that maybe caused defect of vehicle, riots, bad power or any act of God. We can not  accept any responsibility for losses or extra costs incurred  due to delays of flight, sickness, strikes, war, quarantine or other causes.
All such expenses will have to be born by the passengers as tour rates provide arrangements only for the time stated. 
No refund will be possible for any unused portion of the trip.
The company is not liable for lose or damage to luggage or other property or for injury or illness, fatal or otherwise incurred by the client.  
Address:​
Portal confiturias 211-plaza de armas - Cusco  
 
Telephone: (051) 84-232666
 
Fax: (051) 84 -242824